- Power of 5
- Making it a game
- Making it competitive
- Small bites at a time
Wednesday, December 22, 2010
Thursday, December 16, 2010
Monday, December 13, 2010
Wednesday, December 08, 2010
- acquisition of Heroku (a Ruby Rails host)
- release of Database.com platform (data hosting and manipulation)
things are becoming polarized in the SaaS land - you have to choose to be in the Google camp (using their services and eco-system of applications around it), or you're in Microsoft camp (using MS's eco-system), Zoho camp(ound), or the SalesForce camp. This is fundamental decision you have to make and you will be stuck with it - that's why it's important for you to feel comfortable if you're leaning towards or away from Salesforce to understand what to expect as far as having your or independent developers create applications you need above and beyond what's already there.
Tuesday, December 07, 2010
Monday, December 06, 2010
Sunday, December 05, 2010
Thursday, September 30, 2010
Monday, July 12, 2010
Over the last few months we’ve interviewed over 200 companies for our annual research benchmark. Around half are evaluating, using, or planning to deploy “office as a service” applications (not just Google, but also competing offerings such as Zoho, and Microsoft Office Live). But an equal percentage (50.2%), have strong reservations specifically about Google as a vendor.
Thursday, June 24, 2010
There’s been a lot of talk over the last 5 or so years about making CRM (customer relationship management systems) more “social network”-oriented. Pundits have discussed what that could mean to an organization – namely everything from knowledge management to drastically improving customer relations.
To be perfectly honest, I never really had a place in my heart for Salesforce – they always came off as arrogant and overpriced. However, they keep doing the right things – they nailed the platform-as-a-service with Force.com and now they are introducing “chatter” – a twitter for CRM that brings the records activity into one’s peripheral vision and allows level of collaboration that wasn’t possible before. Watch this video to get the idea:
I still have a bone or two to pick with Salesforce. I think their pricing is predatory by Web2.0 standards - $125/user/mo and they are charging a separate fee for chatter?!
Having said that I think this feature will be hugely successful as it finally makes the data stored in the CRM useful and actionable. I will be surprised if other CRM’s don’t follow the suite very soon..
Wednesday, June 16, 2010
Looks like PBWiki has been busy.. very busy..
It's been a while since I've looked at their offerings, and was pleasantly surprised at the amount of work they've done. In time that takes most companies to revise a single-function software product, they've introduced an equivalent of 3-4 full-size SaaS titles.
Specifically, PBWiki (or PBWorks as they call themselves now) now sports:
- Collaborative Page Editing (this is the old wiki functionality)
- Document Management
- Integrated Presence / IM / Chat
They wrap all this functionality nicely in "Workspaces" - the approach that I find very, very helpful and long overdue as the work is done by project anymore, not by companies or org units.
So with all that said, what is the natural extension of an already beefy feature-set? Well, a CRM of course! That is what PBWorks announced at the Enterprise2.0 conference. Due out Q3 2010, workspace-centric CRM makes sense for “high-activity” sales.
Here’s a paragraph from PBWorks’ announcement:
How is this different from a traditional CRM solution?
- Traditional CRM solutions are great for sales managers and CFOs. They handle contact management, forecasting, and reporting. But they don't actually touch the customer. All the actual customer touches (sharing documents, coordinating activities, negotiating contracts) take place via other means that might get logged in your CRM system--if you're lucky.
- PBworks Customer Relationship Edition supplements or enhances traditional CRM solutions by providing a customer-facing environment for vendors and customers to work together on presales (document sharing, coordination, negotiation) as well as postsales (project rollout, support & follow-up) activities.
This development highlights couple of things:
- All roads lead to a CRM!
Regardless what functionality they start with, connecting to the customer is the holy grail of SaaS, and most SaaS offerings eventually end up offering a CRM function
- CRM selection is becoming even harder with all the would-be single-function-products embracing the CRM functionality
Sunday, June 06, 2010
Behavioral Cloudonomics — the intersection of psychology, economics, and the cloud — can help us to make the most of the appeal of the cloud and understand and address barriers to adoption.
Wednesday, June 02, 2010
Friday, May 28, 2010
Saturday, May 08, 2010
Friday, May 07, 2010
Google would acquire a sales culture. This is what’s most important to us. Along with leadership, culture is the single most important factor in a company’s success. Everything else derives from it. Google has an engineering culture, which is great, and it has plenty of salespeople, most of whom we’re sure are great, but having great salespeople is not the same as having a great sales culture. Google’s advertising products basically sell themselves, they’re so effective. This does not at all create the same culture as having to fight tooth and nail to bring the conservative, risk-averse IT departments of large corporations on board with a new, innovative product. Benioff is a technology and product visionary, but he’s also a relentless salesman down to the last fiber of his body, who has built a fantastic, sales-oriented culture at Salesforce. Google needs to add that scrappy, hungry sales mindset into its DNA. It could be argued that Microsoft’s tremendous past success is due to the fact that it was able to marry two often incompatible cultures: a great engineering culture and a great sales culture (each embodied by Microsoft’s historic leaders, Bill Gates and Steve Ballmer), which allowed it not only to churn out proficient products faster than anyone else but to pummel its competitors in the marketplace with superior salesmanship. Google needs to take a page from the Microsoft playbook.
Thursday, May 06, 2010
The process of trying to acquire, complete and cleanse business contact data is far too taxing and inefficient to meet the modern needs of companies in today’s competitive marketplace. Historically, companies have spent vast amounts of time and resources to build a database of complete contact information for their sales organization only to see its quality quickly deteriorate. With the integrated Jigsaw and salesforce.com solution, companies will be able to better acquire and cleanse all business contact data. While Jigsaw will remain open to all CRM systems, current salesforce.com customers will find an integrated experience that includes an automated process for data cleansing. In addition, since Jigsaw products are already integrated with salesforce.com technologies, when Salesforce Chatter becomes generally available later this year, users will be able to receive real-time feeds when data changes or requires cleansing.